Papillon Case Study
 XYKA Package Tour Reservation System - Packaging Solution to combine Helicopter Tours, Hotel Accommodations, Transfers and Activities

The Client
Papillon is the world's oldest and largest sightseeing company flying daily to the Grand Canyon since 1965. Papillon offers unique day and overnight excursions to Lake Mead, Hoover Dam and Grand Canyon. The variety of tours includes guided tours on horseback, hiking, picnics, river rafting, and overnight excursions with accommodations.
Papillon was looking at increasing sales through its online distribution channel. The existing web site was too difficult to navigate and not generating enough revenue. Papillon needed the ability to intuitively assemble and create packages using helicopter tour as the core product with accommodations, transfers, activities as ancillary products and sell these packages online.

The Challenge

Create a new web portal that conveys a fresh look and feel and provides intuitive navigation.

Build packages quickly from products like helicopter tour, hotel reservation, rafting trip, etc.

Design a robust architecture that allows for maximum customization and minimum maintenance.

The Solution

Papillon evaluated a number of travel technology providers and zeroed in on the Package Tour Reservation System offered through the XYKA Travel Platform.

After elaborate JAD sessions to understand Papillon's core goals for this project and current business processes, XYKA created a robust design that summarized Papillon's vision with the technical details for achieving the vision. The project was implemented using XYKA's distinctive methodology that provided a streamlined feedback mechanism and enabled Papillon to realize its vision.

The simple user interface and low learning curve enabled Papillon to define a set of core product elements and build packages quickly. The package administrators were greatly impressed with the flexibility of defining pricing at multiple levels.

The web site admin was truly amazed at the flexibility of the home page design and ease of adding new promotions to the home page.

Customer reviews showed that the site maintains a fresh interface and offers an enormous variety of packages. Customers now enjoy a more complete buying experience by adding packages to the shopping cart and making secure payments with their credit cards.

The reservation clerks complimented the consistent back office interfaces and claim that their operating efficiencies have improved by at least 200%.